dpd1 - 8:48 pm on Jul 17, 2012 (gmt 0)
Had somebody buy something from me last month. The guy had a couple questions, so he emailed me a couple times after he got it. But he said he really liked it and would probably be back to buy something else.
So 4 days ago I get a charge-back notice from PayPal on his purchase, claiming the card people say: "unauthorized use". I was of course amazed. I sent them the shipping proof and also a copy of his email saying he liked it, showing the same address. I contacted him and just basically said... 'what's up with this?' I wasn't rude or anything. His wife emailed back and apologized, saying they didn't know anything about it. She called their bank and the bank said that they had reversed it, because they had some questionable purchases that same weekend. Then they told her that the best thing to do was just let the charge-back process run it's course.
Seriously? So they don't contact the customer or anything, and just decide on their own to reverse a purchase? Then won't even un-do it when the person tells them it's legit. And what would happen if I hadn't contacted the buyer or sent them good enough proof? They just take the money back? Pretty sure there's a name for that. It's called... stealing. Unbelievable.