Yeah, I guess I made it sound like the house was that big. lol
I've never done a study. All I've done is learn to see the patterns over the years. Selling things that are performance oriented can be a pain. Because one person's 'great', is another person's 'sucks'. Luckily, most people are in the 'great' category. But there's some people that think... OK, I spent 5 times more on this than my last one, so it should perform 5 times better. Then when that doesn't happen, they get upset. That part I can understand, but what happens is... They basically start lying. First nothing was done wrong on installing. Then they let it slip that something was. Then every time they talk about it, the performance magically starts getting worse and worse. I will do returns, even though I take a huge hit... because it is basically a totally used item that I cannot resell without complete restoration.
But the funny part about this one, is how this guy doesn't seem to think the dudes that dropped it off the roof are guilty at all. Somehow I'm guilty because I didn't make something capable of surviving a drop off the roof. lol He just wrote me again, saying the same thing.
I want people to be happy, but geez... I gotta take a loss, and the bozos that dropped it get to keep their fee, no problem? How is that fair? I'm just going to send him a new cable and hopefully that will get rid of him. Probably not though.