Planet13 - 3:43 pm on Apr 29, 2012 (gmt 0)
USPS is quickly coming up to speed, and the third-party tools like Endicia/Dazzle are helping bring their new features to the forefront.
But I worry that Congress is going to kill them slowly no matter what...
That's the thing: If congress wasn't trying to kill them with the stupid retirement fund prepayment they have enforced upon USPS, then they COULD invest more money in improving infrastructure and service.
My only REAL complaints with USPS are:
1) Insurance claims are nearly impossible to get processed. It seems like even though you can BUY insurance automatically, making a claim must be done by paper in person (as far as I can tell).
Thankfully, if you use endicia, you can buy endicia insurance. You still have to wait 30 days to make a claim, but at least they have a more automated way of filing insurance claims.
2) Tracking updates are slow. Often, the update emails will come two or three days AFTER the postman has already delivered the package.
One thing I noted when using dazzle (the endicia software package). There were times when the program would say that an address was verified, but it turns out it was actually an undeliverable street address. Packages ended up being returned.
I double checked those addresses in the logs, and it DID say they were verified, but they only showed the 5-digit zip code. Normally, dazzle will automatically return the 9-digit zip code when it verifies and address.
So while using dazzle, I had to keep an eye on the zip codes; if it returned the 9-digit zip code, then it was fine. But if it returned the 5-digit zip code, then there was a problem.
I don't know whether endicia has fixed this problem or not. My ecommerce site (Miva Merchant) has a built in endicia module, so now I can print out postage directly from my web site admin.