Oh yeah, I told her to call straight away. She ignored that completely and just made some cryptic comment like... "Please have them redeliver it."
But yes, the UPS vs Priority is always odd. Twice as fast coast to coast and usually less money. But some people still want UPS because the tracking is more active. I don't know, I guess they enjoy watching their item creep across the country for 7 days in the tracking. Maybe that's why companies sell features like that so much... People fall for it.