Planet13 - 11:30 pm on Apr 21, 2012 (gmt 0)
So at what point does making the customer happy stop being logical?
don't have an answer for that one...
I probably would have given the customer the phone number for the fedex office that delivers to her house "all the time" and said, 'You would probably be better at giving them exact directions than I would."
One other head scratcher is that people believe UPS Ground would be faster than Priority Mail. Then after four days they ask, "where's my package?" I have to break the news to them that it takes a week to get from California to Florida when they choose UPS Ground, and if they had only gone with Priority Mail, it would have arrived sooner for less.