dpd1 - 9:39 pm on Apr 19, 2012 (gmt 0)
This is going to sound like a whiny rant, but I honestly do wonder if I'm doing something wrong.
I normally use USPS for most of my stuff. But my orders have been getting larger and corporate customers also don't like USPS. So I've been having to use FedEx and UPS more.
OK, for starters... Both of their sites suck. I mean seriously, these are multi billion dollar corporations, and their sites are terrible. I've yet to be able to get the FedEx site to request a pickup for me. Every time you check 'request pickup', the history of the order says it has been requested... but apparently that doesn't ACTUALLY MEAN it has been requested. I found this out the hard way the other day when nobody showed up. I called them up and was told in a tone indicative of me apparently being a total retard, that "just because it says a pickup has been requested, that doesn't mean that it has". Wow... Really? I've yet to get a quote on UPS to be accurate. The actual billed amount is always higher. In the past I've tried to pay immediately for shipments, and the UPS site just kept asking for my card security number. I added it numerous times and it didn't work. Then I got rid of all their cookies and everything, re entered the info and it still claimed it didn't have the security code. I asked them what the deal was, and they acted like this happened a lot... so they said, just set it to bill the account. It seems convenient that this bug happens, because of course... when you set it to bill your account, then they can add all of their extra fees later. Oftentimes FedEx also bills more than they quoted. Is there some secret way to navigate through all of their 'gotchas' and catches, to actually find out what the heck you will really pay? UPS got me with a $50 'fuel surcharge' the other day for something to Australia. The FedEx guy gave me grief the other day, because he said in the international pocket, there should be two copies of the label and at least three of the commercial form. I looked all over and saw zero info on the site telling you to do that.
It just seems like, with the money and resources these guys have, it should be way easier than this.