jwolthuis - 1:11 pm on Apr 17, 2012 (gmt 0)
Each item is scanned during the packing process. So it is close to impossible to forget an item or ship a wrong item.
We scan items also, but it requires a couple of things:
(1) items are serialized, not just barcoded. Each object needs a unique identity, otherwise packers can double-scan a single item (like they do at Walmart checkout, when you have six of something). Simply scanning a UPC provides zero proof that two widgets got packed, instead of one.
(2) Your stockers must apply the correct serialized barcodes to the correct items in the first place. If a "large" sticker is applied to a "small" widget, it will pass as a large widget when it's packed. A scanner removes all liablility from the packer for incorrect items with correct barcodes.
We've all received something in the mail that was incorrect, and we all understand the importance of great customer service to right a wrong.
But most of my customers have little to no order-history with me, and I cannot afford to roll over and treat an order from a crook as "cost of doing business". Especially when they claim to have not received a 5-lb widget contained in a 6-lb box.
We deal with order issues in a professional and polite manner, but techniques such as weight-itemization, item-serialization, and UV ink markings have to be utilized when you transact business via mail. It's totally different than running a store in the mall.