jecasc - 9:10 am on Apr 17, 2012 (gmt 0)
We used to have cases where we suspected the customer to try to cheat us in the past. Two things dropped the number of cases like this to zero:
1. Each item is scanned during the packing process. So it is close to impossible to forget an item or ship a wrong item.
2. We wrap the goods in colored silk wrapping paper so they are recognizable immediately when the parcel is opened. Especially small items are easily thrown out with the packing material.
It has happened to me, too. I ordered something and thought the battery charger was missing. The guy I ordered from insisted I search trough the parcel once more - and indeed, there it was. Wrapped in the same paper that was also used as stuffing material. This was an eyeopener for me and the next day I ordered colored silk wrapping paper.
So looking back I am glad I never accused someone of trying to cheat us, because it is very likely it was either us who screwed up or an honest mistake on the side of the customer.