philbish - 6:50 am on Apr 17, 2012 (gmt 0)
Even though we barcode scan, and automatically snap photos of everything that is scanned, stuff still goes missing. Most likely it was a very tiny product that got stuck in the side of an envelope / packing material, and the customer didn't look carefully enough. And they tossed out the packing material already. Or the part dropped on the floor when they unpacked it, and didn't realize.
So we show them the photos and ask them to double / triple check that it isn't there, and if they still can't find it, we usually just re-send whatever is missing, since its not much money.
Every order gets three photos of the package as it is being weighed, plus a zoomed in photo of each item as it is scanned (and we have video + multiple angles)
We use the same concept when receiving & unpacking cartons from suppliers. Photos are snapped, and tied to each receiving scan. Example: [i40.tinypic.com...]