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---- Customer claims package missing an item


jrockfl - 5:33 pm on Apr 16, 2012 (gmt 0)


The item is $19.95
The packer would have been me or my wife.
$120 plus, they got free shipping.

I'm still waiting to hear back from the customer to confirm the size of the box.

We save the weight of package when it goes on the scale. We also "calculate" the weight based on the weight of the products, etc at check out so we know how much to charge. So far, those numbers are really close.

The next thing would be for us to package the order again to confirm.

What do you typically do?


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