And the thing is if you dont refund or reship, they do a chargeback. We had proof of delivery, a signed proof of delivery from UPS. Customer said that wasnt their signature. UPS researched and gave us a written statement saying it was delivered and signed for by the home owner and shown some sig from a deed or something that matched this signature. Guess what? We still lost the chargeback. All a customer has to do is say they didnt get it and bam, its free for them.