Thank you for the posts. A couple months ago someone called and said their package showed delivered but it was not there.
She was at work and her mother was at home. The customer had already did all of my suggestions. Check with neighbors, check in the bushes, etc..
This kinda raised a flag for me. She then inquired if she would be refunded.
I told her it was our policy to not refund or reship it the package shows it was delivered. She was mad requested to speak with a manager. I told her I would have one of the owners call her back.
A few days later I agreed to resend the package with signature confirmation. I also told her to speak with the carrier when the second package is delivered and find out where the first package was at.
I never heard anything back from her. I emailed her a few times wanting to follow up. I feel she duped me into sending a second package or trying to get money back.
I just don't think it is fair for the company to resend or refund when a package is lost or stolen. At what point does the company finally relinquish responsibility? I realize this is the cost of doing business. I just don't understand why people would lie and try to cheat for something like this.