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---- Customer claims non receipt - how do you handle this


dpd1 - 8:25 am on Apr 8, 2012 (gmt 0)


I wouldn't assume that they actually didn't get it. I had one the other day... Said delivered. Guy said it wasn't. I could tell he was telling the truth. It was a small town, so he went to his PO and I also called them. The PM there said he'd check into it... Carrier told the guy she'd check into it and acted like she knew what the deal was. That day it magically showed up at his door... No knock or anything. Obviously she left it at the wrong house.


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