Automan_Empire - 4:38 am on Mar 16, 2012 (gmt 0)
God help the small business that has the one or two cranky people who were the only ones that gave a review. It would be interesting to maybe have no reviews posted, until a certain number have been collected.
This. The first Yelp about my B&M was one star over the price, after it was agreed upon before beginning successful repairs on her widget, and the competitor who first charged more for unnecessary ineffective widget repairs got more stars. Bizarre on the face of it, but it was the only Yelp for over 6 months, and it palpably hurt business. Waiting for a statistically meaningful number of samples makes sense, but taking away the instant gratification factor will probably reduce the motivation to post reviews to nil, so such a system sounds difficult to get rolling.
Maybe a system of removing moronic reviewers from the pool.
[Everything about the place was good, but] one star off because they're too far from my house.
I swear to Gaia I saw that in an actual review. Customers aren't as discerning as you'd hope, in following reviews, in my personal experience. Reviewers can say whatever they please with no consequences, but what white hat techniques does the reviewee have available, besides waiting for happy customers to Yelp?