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lucy24 - 6:48 pm on Mar 14, 2012 (gmt 0)
[edited by: lucy24 at 7:20 pm (utc) on Mar 14, 2012]
Even if he contacted them the wrong way, he should have got an answer telling him the right way to contact them, or how to prove he's the same person. "Our privacy policies prevent us from telling you what we know about you" is creepy.