gpilling - 11:05 am on Oct 28, 2005 (gmt 0)

I was looking at some graphs yesterday that charted our online sales vs our phone in sales. Interestingly enough, the phone in sales have remained constant, while the online has slowly declined. Maybe more consumers want to make sure that the website is not just a front for an illegitimate operation, so they call the 800 number?

BTW, our main focus of selling -wholesale- has steadily increased so that may have some impact to online sales. But then why has retail call in not dropped?

Just some personal observations.