Planet13 - 8:46 pm on Jan 21, 2012 (gmt 0)
I don't use a contact form unless I absolutely HAVE to contact the outfit and there is NO other option.
As a user, I quite prefer filling out a form than using an email address. If I have to launch my email program I end up getting distracted. Plus I can always leave a fake email address if I just want to leave a nasty comment ;}