cazgh - 3:42 pm on Jan 4, 2012 (gmt 0)
We supply chemical products and janitorial products as one branch of what we do and a large part of this is COSHH sheets. We never get requests from existing customers for this but we get them from non purchasing customers from all over the world - bearing in mind we dont manufacture these products we just distribute them and it isnt our responsibility to provide this info.
For the past 5/6 years we have happily sent this info out in the hope that these people will become our customers. We have received thank yous for our responses many times - but never once has it converted into a sale.
Unfortunately due to the time it takes to source the COSHH sheet sometimes and send it out, and the little ROI that this has brought into the company we are no longer going to be sending them out in future. Sad but true - but at the end of the day we need to make money not friends and our customer services department has to spend time on profitable stuff.