dpd1 - 9:13 pm on Jan 3, 2012 (gmt 0)
I'd have to say... The ones that perplex me more, are the ones that ask you technical questions on how to get something working (which I get every day)... and so then you ask them a couple questions about what they're using/doing, so you can figure out the problem. Then they either don't write back at all... or if they do, they don't answer the questions you asked them, but instead just whine about the problem more. For my own amusement, a few times I actually tuned it into a game. They'd whine about a problem... I'd ask them a few questions about what they are doing, so I can figure it out... They'd ignore me and whine more... Then I'd ask the same exact questions... on and on. So far I think my record is about 5 repetitions, with them never answering the questions. My all-time record for trying to help a customer get something working is over 50 emails. Yes, 50. I counted them. I think about 30 of those were me repeating the same questions he refused to answer.