dpd1 - 7:48 am on Jan 3, 2012 (gmt 0)
I've noticed over the last 5 years or so, that people in general have become increasingly lazy and rude on the internet. It's a completely different world than it was just 10-15 years ago. I'm always sending stuff to friends that I know they're into... Many don't reply or say thanks, the majority of the time now. I've just sort of gotten to the point where I'm like... OK, you know what... I'm not going to just keep sending you cool stuff like an idiot if you're never going to answer. So I stopped with a lot of them.
I get tons of customer questions. Some of them buy, many don't... nor do they reply or say thanks. Unfortunately, I don't think you have much of a choice, other than to respond, because you never know which way they will turn out. I get annoyed as much as anybody, but I think it's a bad idea to start getting emotional about it.
Then on the other hand... Yeah, if somebody starts the never ending parade of questions, and they obviously aren't going to buy anything... Then maybe cut them off. But still, that is risky... because you never know what they're going to tell other people. One place I do draw the line is when somebody asks me to recommend somebody else who sells what I sell. That one is always a head scratcher... 'OK, so you are basically telling me you don't want my stuff, but you want me to tell you what competition of mine you can buy from?' I just tell them I don't know.