wheel - 9:32 pm on Dec 19, 2011 (gmt 0)
You want their sales next year or not? This is an opportunity, all you have to do is put in some hours. How hard is that?
My first online business, one of the pillars of my success was delivering product blazingly fast to people that wanted them on time - up against large retailers who didn't give a crap if people got their stuff on time. And customers noticed - people posted about it on forums. I got new and repeat sales from it.
And sometimes it wasn't even urgent, they just wanted it. I had some large corporate clients locally. The president tells the admin assistant 'get me these products'. Admin assistance calls in an order. I drive in the order that very day to their place of business. Admin assistant drops them on president's desk the very same day. How do you think that makes the admin assistant look? And who are they ordering from next time? How can you even compete against that?
In my existing business I have to call people back. But I've got comments about how I called back promptly and my local competitors did not. People nervous about buying online bought from me because they couldn't get prompt service from their neighbors. Maybe their neighbors were putting their foot down or busy with other customers.
Geesh people - if you have the opportunity to make money just by working a bit harder than the next person, DO IT!