dpd1 - 8:27 pm on Dec 3, 2011 (gmt 0)
I think there will always be products the big guys don't want to bother with. And also products where people prefer a more personable atmosphere. I think the big guys are already hitting that point where they're starting to mess up. Personally, I've never had anything delivered properly by OnTrac. They're terrible. They just left an expensive item at my door the other day and didn't even bother to ring the buzzer. I just happen to check the status. Otherwise it would have been sitting out there all night. Cheaper and faster usually starts coming at a price, and as everybody knows, it doesn't take much to sour a customer's opinion of you. I say, let the big guys duke it out... Their service will most likely just get worse in the process.