As they say, you can't fix stupid. I think your site could be perfect, and you will still get that stuff. Just have to put up with it. My favorites are the ones where they email and ask how much an item is. Or ask how they can purchase one. "Hi... I saw your product on your website where you sell them... Where can I buy one of those?" I'm like... Really? Or the people that asked you a question like, 4 months ago... and they email again and go... "Hi, it's Bob... So I think I'm ready to buy that item we talked about". No quote, no nothing. Oh yeah! Bob! How could I forget you!