KevinC - 10:13 pm on Nov 30, 2011 (gmt 0)
if you're getting questions over and over again then your website isn't doing a good job providing the information to the customers.
Using a boxed reply system isn't you answer - your answer is improving your website and content.
Remember for every one person that bothered to message you with a question, 10 more are probably living your site right frustrated but not bothering to email you.
Step your game up son.