wesmaster - 8:04 am on Nov 30, 2011 (gmt 0)
Make your "Contact Us" page an FAQ list that answers all of the most-asked questions. At the bottom of the page make a JavaSctipt link that says, "I've read this FAQ and still need to ask a question" that reveals your email address. I've got a few sites with "needy" users that this has helped with. It forces people to truly evaluate if they've looked for the answer on the website.