jwolthuis - 12:53 pm on Nov 21, 2011 (gmt 0)
I don't supply an 800# for the simple reason it makes it too easy for people to call for 'support' when they really don't need it. Found out people will call those 800#s and waste your time, and increase your costs, for any old reason if it's free.
+1. Lots of lonely people out there who will spend an hour on your dime, and have you search your website for them, or to read the owner's manual to them.
They typically place nice-sized orders, but once you factor-in the cost of single-tasking your employee to chat on the phone for that hour, it's just not worth it.