jwolthuis - 5:38 pm on Nov 18, 2011 (gmt 0)
Some very strong opinions in this thread. I'd suggest that it's not so black-and white. While the OP was asking about publishing an "address", I'd like to comment on a phone number, which is certainly related, as a caller can ask for your address.
Regarding the 800-number, we published an 800-number and a regular toll-number for a while, but it led to he-said-she-said issues, accusations of "you promised this tool would work" (we never make guarantees), and lots of lonely people wanting to chat for an hour.
We sell worldwide, and while someone commented that they, "answer thoughout the day", the definition of "day" varies everywhere. It was common to receive calls on Sunday night from Australia, where it was "day".
So we communicate via email-only, so that we leave a "paper trail". I'm sure we lose orders, because some folks need a phone number (I guess they don't order from Amazon either), but the quality and thouroughness of our email responses is better.
Call me a recluse, but IMO an email address that gets answered within a two-hour window beats an 800-number tied to cellphone voicemail.