piatkow - 2:08 pm on Nov 17, 2011 (gmt 0)

In the end, people want to deal online, but they want to deal online with a B&M store.

Agree 100%. I have never had people turning up on the doorstep but have had the occasional one ring up to ask what my address is (to post hardcopy). The only place my phone number is published is next to my address on the contact page - go figure!