I have always had bad experiences with actually going to UPS. They simply ignore customers or treat them with incredible rudeness. It doesn't matter if you are picking up or leaving off. This is one of the many reasons I don't use UPS. That and the fact that for years, they would only accept checks as payment. Or that they did not supply boxes. Or that that you had to have a substantial amount for a pickup. Etc. In contrast, their drivers are great. I don't get why there is such a split between how the drivers act and how the people at the terminal or whatever it is called act. I will never use UPS if I can help it, though.