jwolthuis - 1:33 pm on Nov 16, 2011 (gmt 0)
It's easy to see why they lose money. Just observe the lobby of any post office, and do the math: Clerk behind the counter is probably earning $20/hr plus vacation, health care, and pension. Round it off to 50-cents per minute.
Granny spends 5 minutes of face-time with the clerk, trying to figure out if Junior will get his birthday card by Friday, and chatting about the weather, and did you hear about the new boutique across town, and blah, blah, blah.
Total sale: a couple stamps. Total labor cost: $2.50.
They should start their modernization by charging $1/transaction for window-service. Let Granny use the APC if she doesn't like it.