Innovate - 8:13 pm on Sep 26, 2011 (gmt 0)

I placed two orders online last week, both on Monday. One order I received on Wednesday and the other on Saturday. I was a bit annoyed with the second order, and I was getting impatient. It would have been better if the merchant had sent me an email stating that my order had shipped instead of just leaving me in the dark.

I wrote all of this to say, people want quick shipping but a little communication goes a long way.