Aaron424 - 12:53 am on Sep 27, 2011 (gmt 0)
Oziman, Thanks for the clicktale lead. I wasn't familiar with any service quite like this and have always thought such a service would be enormously useful. Will implement and report back.
Also, I started this thread after a really weird week of ups and downs as explained above. About 9 days ago the hosted cart announced our new software version was live. Site has been converting normally (what I consider normal for this site 10% and multiple items) every single day since, no exceptions. I see these analytical anomalies with almost every software upgrade and often wonder if whatever they are doing on the server side is affecting performance of the live site.