Not having a good week; now with this other order I checked online and I have a delivery confirmation and signature for this order.
The customer used PayPal to pay for the order and I authorized the transaction at the time he placed the order and then captured the funds when I shipped the item.
Now a week later after he received the item I get a reversal on PayPal for his order amount, and PayPal says it's due to unauthorized transaction. Also, since the seller protection was only "partially eligible" PayPal can't do anything on their end to retrieve the funds back.
I emailed the customer and told him about this reversal and he responded right away and said that he lost his debit card and he had his bank reverse the latest transactions listed because they were fraudulent. He said that my transaction was reversed by accident, and that he would re-submit the payment right away. That was 2 days ago and I still haven't heard back from this customer.
I don't know how I should handle this at this point now...any suggestions?
This is an international order for me that was delivered into the UK; so I don't know if it's possible to get the police involved or not?
Also, I asked PayPal if there is a way that I can successfully authorize orders that are to only "confirmed" addresses through their API using "ReqConfirmShipping" but I think this only works for US addresses.