inbound - 4:52 am on Aug 3, 2011 (gmt 0)
I've been asked to help a good friend with a spelling issue - his customers are leaving (or at best getting frustrated and phoning) due to poor spelling not being corrected (usually a misspelling leads to no results).
We've a lot of experience with spell checking for Yellow Pages type search but this is different to what we're used to. Thankfully I'm just giving suggestions rather than creating a full solution; but as usual with me I'm getting my hands dirty with the data :)
Do you/Did you have issues with spelling on your ecommerce site? How do you deal with it? Are there ready made solutions out there? (they do a wide variety of machinery parts so lots of jargon and strange but similar product codes).
A big problem is the sheer number of different "words" that can be correction candidates, millions of parts leads to tens of millions of strange character combinations.
Oh, and one other thing... they handle a lot of searches at a given time of day so speed of the solution is a consideration (to the point that if the spelling solution has to be on its own machine that'd be ok).