Demaestro - 4:55 pm on Jun 29, 2011 (gmt 0)
Sometimes it just comes down to who the person is that gets these "open letter" type emails. If it is a level receptionist or a sales guy they may not care to reply. Maybe their pay is crap, maybe they are swamped.
Sometimes a phone call is better, or an email directed at the owner/president or someone higher on the chain. I realize that a lot of the time that isn't possible, but I know there is a often a huge difference between a response from an employee and a stakeholder.