We respond to every single customer email, no matter the content of the email. Some emails are so way out there that they could easily be ignored but we still respond. An example "we love your products and want to sell them too, please email me the distributors you use and/or let me know if you could drop ship our orders". We strive to reply to all emails within hours, but at a most within 24 hours. We are not a one man or woman shop though, we do have customer support reps in house that take the bulk of the email.