dpd1 - 9:51 pm on Jun 28, 2011 (gmt 0)
Other web biz owners constantly amaze me. I couldn't begin to count how many times stuff like this has happened to me, but here's just a few in the last week...
1. Took the time to send an email to a biz that I had purchased personal things from, just to tell them that I thought they had the best site by far in the niche... Which is true, they do... The other sites for the niche are hideous. But I did have one small caveat... I mentioned they sent one wrong item the other day, but I told them it's OK... I can use it eventually. No reply. Now... Even if they're too lazy and rude to thank somebody for a major compliment, they at least had the business obligation to apologize for a mistake... I would kiss somebody's a** if they let me off the hook for a mistake.
2. Sent an email to another biz owner and told them how good I thought their site was and also thought they offered some good products. No reply.
3. Had to email a local biz three times to get a quote for a job before they finally answered... then when they did, they didn't apologize for ignoring me the first times, and also acted like they couldn't care less if they got the job or not... Even though their site has the usual sales BS all over the place, telling you they'd "be happy to email you a quote for any job".
4. Emailed a biz that sent me items which were not as advertised... They had a photo of something that was not exactly the model they sent. After looking into it, I realized it was the manufacturer that took the wrong photo. I emailed the retailer and told him right up front that I wasn't really complaining, because I would still keep it... but I said I just wanted to let him know that the photo was wrong, so he wouldn't have problems with other orders. No reply for a week, then when he did he had this totally defensive attitude, like I had just insulted his mother or something. No apology, no thanks... Nothing.
Keep in mind... These are not giant companies or something... These are small businesses. So my question is... What the heck is up with these people? Are they lazy? Are they ignorant? Are they just overly defensive and think every little problem is a personal attack on them? I have never once to my knowledge, ignored somebody's email. Never. No matter how annoying, or how much trouble it would mean for me. And I certainly have never ignored a complimentary email. I have no idea why anybody would do that.