PCInk - 2:58 pm on Jun 27, 2011 (gmt 0)
olimits7: Looking from the customer point of view, if an item is defective then I would want all my money back including shipping charges. It wasn't my fault the item was faulty therefore why should I be out of pocket?
Free shipping means full refund for a faulty item which is peace of mind. If your laws permit you can have a handling and restocking fee for unwanted returns.
[If anyone reads this in the EU, restocking fees can only be applied in certain situations and refunding shipping for faulty items is the law - check your local laws for full details.]