jwolthuis - 3:26 am on Jun 9, 2011 (gmt 0)
... the people that return items that never call for an RMA.
Agree. Those returns go on the back shelf. We're not trying to be mean, and of course we refund them... eventually.
If the returnee can send a return "unannounced", we have the power to refund them "unannounced". Sometimes it's a really-long-time. If they don't have a tracking number, it might even be longer.