Realbrisk - 8:24 pm on May 25, 2011 (gmt 0)
As far as Insurance, we never purchase additional shipping insurance from either the carrier or U-PIC. The customer could care less about your insurance, and the carrier will give you nothing but hassles. Much better to self-insure, meaning estimate breakage and loss, and work it into your shipping costs.
We self insure except if
Item markup is to low
High order value
Going to places where there is a high percentage it will get lost (multi unit buildings)
Orders we suspect friendly chargbacks fraud
When the Ups driver come down or the insurance company calls to verify usually the story changes