bakedjake - 12:50 am on May 17, 2011 (gmt 0)
How would I get the issuing bank's telephone number?
Your Merchant Account provider can give it to you. Just phone them and ask for it. Or you can use [bindatabase.net...] but it's not always complete.
Do you guys decline orders if AVS doesn't have a street address match, but does have a zip address match? Or vice versa (does have a street address match, but doesn't have a zip match)?
No. That in and of itself isn't a red flag for our customer base. Especially with address - the AVS computer is really dumb with street addresses, especially in Canada. Our fraud rate is 0 with postal code/zip code + CVV match, but address mismatch.