dpd1 - 12:06 am on May 29, 2011 (gmt 0)
Yeah, that sounds familiar. I think their problem is that they see themselves as a gov service... Not a business. They just don't get it. So the little old lady who wants to spend 20 minutes having them quote every service known to man, gets all the patience in the world. A guy with $200 of deliveries can just wait and like it. Or how about the people who have literally nothing ready to go when they get in line. I saw a girl walk up to the counter with some kind of toy or something the other day, and she puts it down on the counter and says: "I need to mail this". They actually let her stand there and package the whole thing with people waiting behind her. Luckily I don't have to wait, otherwise I would have been going ballistic.
Plus, it doesn't help that it seems like half the people that go to the PO have some sort of mental handicap. For about the fourth time recently I saw that somebody had dropped boxes that had about 100 stamps on them. I'm not kidding. About two weeks ago somebody left a flat screen TV box, with about 200 stamps on it.
There use to be a contractor station near me that I went to for a few years. Those guys were great. They ran it like a business.