dpd1 - 2:14 am on May 15, 2011 (gmt 0)
I find UPS to be quite arrogant these days. Brown is a good color for them. I usually don't use them, but I had to the other day for a large order. I insured for the actual value which was like, over a grand in two boxes. The guy took one look and flat out told me that they wouldn't pay that if something happened. I'm like... OK, then why do you even bother offering insurance? It's like they don't even bother hiding it's a scam. These were 5 foot long items, and I think he said each individual item had to be wrapped in 6" of void on all sides to be within the rules that would make them pay a claim. Well, if I did that, I'd have ten boxes and a bill ten times what it was. So basically... Unless they can throw your stuff off a cliff and have it survive, they aren't going to pay apparently. We also had one of their guys not deliver something that we needed on a Fri, because the people forgot to put the unit number on... Even though the same exact guy had just been to us three days in a row before that, and also our name is right there in plain view 15 feet from the truck. I had to drive 15 miles on my Saturday to go get it and I'm happy to say that I think my complaining got the guy booted back to a warehouse.