dpd1 - 4:35 am on May 12, 2011 (gmt 0)
There's little to no system-wide guide in the USPS, as far as I can tell. Every office acts like they're their own little universe. I would keep going up the ladder until you hit somebody that can make stuff happen. Bottom line... Overall it's a good service, but PO workers on average aren't the most ambitious bunch. Right now they're putting the squeeze on all of them with big cutbacks. Some of the offices around here won't even answer their phones anymore. It's like they think the general public should be punished for the cutbacks or something. A lot of the daily carriers have an attitude where, if it can't fit in their little pouch, they don't think it should be their problem. Up until the cuts, they would have separate people do all the package stuff. My own current person hates me, because we get the free boxes delivered, and she has to do it. She actually told me that she wants somebody to come out and take it out of the truck for her when we see her show up. I probably would have done that, but I've been reminded by ladies many times, that females can do anything just as good as a man. So I wouldn't want to insult her. ;-)
If it's anything that's going to make their life more difficult, they're going to tell you 'no'... Until somebody tells them not to tell you no.