jecasc - 3:10 pm on Mar 24, 2011 (gmt 0)
We have an autoresponder that goes out to customers 10 days after they ordered and asked if everything was ok? If not then to let us know - if it was I ask for a review on some of these review sites. Helps to build up lots of positive reviews.
We use the API of our parcel service to check if the parcel has been delivered and then send the email only a few hours later, asking if everything was ok - if not to contact us, if yes to leave a review.
People are pretty impressed by this, because they think we manually check the shipping status to see if the parcel has arrived. Also if something went wrong there is a good chance our email arrives before they leave a negative review somewhere instead of complaining.