Tonearm - 12:45 am on Mar 16, 2011 (gmt 0)
There is 1 and only 1 negative review of my business online. The bad review was posted at scamchecker.com which is bad enough since the name of the website implies that my business is a scam. A scraper site called complaintsboard.com scraped the review from scamchecker.com so now it looks like I have 2 bad reviews. They both show up in the top 10 for a search of my business's domain name.
It looks like complaintsboard.com has been sued by ripoffreport.com:
but it hasn't stopped their scraping. I figured out which customer posted the negative review and I contacted them to ask if they would remove the review in exchange for a full refund even though they had already received their order. They agreed, I issued the refund, they did not remove the review, and they no longer respond to emails. I don't think it would make much difference if they removed the review at this point since it has already been scraped.
Is there anything I can do?