shoffy - 5:14 pm on Mar 14, 2011 (gmt 0)
As always, this was eye opening. Of all the responses I would have expected... finding new competition popping up (embarrassingly) wasn't top of my list.
In general... what percent of your customers are new vs. existing? Do you focus more on new customer acquisition or cultivating current customers? Or perhaps a hybrid? What types of challenges do you face when trying to serve these two groups?
Thanks again all. You're making my Monday much more livable. :-)