rjwmotor - 5:44 am on Mar 5, 2011 (gmt 0)
I had a guy order a product(NOT reusable) in a specific color. Before installing it the color is visible so if there was a problem with the color he should have contacted us then, right?
Nope. He installed it(again, product is NOT reusable), decided he didn't like the color, literally ripped it off, crumpled it up and shipped it back to us saying he didn't like the color. I couldn't believe he was expecting anything back but sure enough- chargeback the next day stating "Item not as described"(tough one to beat).
I could not believe that someone would actually ship back garbage at this point and expect a refund-seriously he shoved it in a garbage bag, boxed it up and sent it back.
I took this one on simply on principle and couldn't believe it when I actually won--first one ever!
The chargeback system is WAY to inclined to believe the customer. As sellers, there should be someway we could see if/how many chargebacks customers have initiated in the past couple of years before selling to them. Some of these people know exactly what they are doing and how to game the system to get free stuff over and over.