MrFewkes - 8:52 pm on Mar 4, 2011 (gmt 0)

You know guys - I can almost guarantee that all of us at sometime have bitched about "big" companies that we can never get through to on the phone to talk to a "human".

I took a step back and thought about "why this may be the case" once I started selling products online.

Who would blame them for trying to keep customers at bay - I couldnt imagine the stress of dealing with 100,000 customers like some of the ones I get - and I only get a couple of sales a day!

Customers are "orrible" things - but we need them I guess.