dpd1 - 8:08 pm on Mar 4, 2011 (gmt 0)
Had a nice one today... It's always good to see the complaints the second you turn on the comp.
Guy orders something on the 25th. We send everything priority, which gives some wiggle time for us. Two days later he emails and says he hopes it didn't go out, because he wanted something different on it. I told him... Nope, hasn't gone out... I can add that no problem. (ie: free custom item). I told him it would most likely get there Saturday or Monday. So less than 1 1/2 week for custom order that has to be built.
He gets the shipping notice yesterday and emails me today, yelling at me in caps about how terrible my company is and how he's not going to recommend me to anybody, because it just now shipped.
So doing a custom order for free and getting to somebody's door in 1 1/2 week, somehow makes me a terrible company that doesn't deserve to be recommended to anybody. I'm waiting for the bad review attacks to start any minute.